Last updated: 18 Aug 2026
1. Information We Collect
We may collect business account details, page identifiers, messenger sender identifiers, message content, chatbot settings, uploaded knowledge base documents, billing records, and support-related contact information when you use our platform.
2. How We Use Information
- To connect Messenger pages, WhatsApp channels, and chatbot automation services.
- To process incoming messages and generate automated responses.
- To manage account access, billing, service delivery, and technical support.
- To improve platform security, reliability, and service quality.
3. Messenger Data Usage
When a Facebook Page is connected, the platform may receive sender IDs, public profile information provided by Meta, message text, attachments metadata, webhook delivery events, and page-level access tokens required for message delivery. This data is used only to provide chatbot and messaging automation services for the connected business.
4. Data Storage and Security
We apply access controls, authentication, webhook validation, and server-side protections to reduce unauthorized access. Sensitive credentials such as access tokens and app secrets are stored for service operation and should be managed only by authorized administrators.
5. Data Sharing
We do not sell personal data. We may process data through infrastructure and third-party APIs required to operate Messenger, WhatsApp, AI providers, payment gateways, hosting, and analytics features. Data is shared only as necessary to provide the service.
6. Data Retention
We retain account, message, and system data for as long as necessary to operate the service, comply with legal requirements, resolve disputes, prevent abuse, and maintain business records. Clients may request deletion of eligible data according to the process below.
7. User Rights and Data Deletion
If a user or business requests deletion of Messenger-related data, they may contact the platform owner through the official support channel or follow the instructions on the data deletion page:
https://arvexbd.com/data-deletion.php
8. Third-Party Services
This service may interact with Meta/Facebook Messenger, WhatsApp integrations, OpenAI, Google Gemini, Anthropic, payment processors, and hosting providers. Their own privacy policies may also apply when their services are used.
9. Contact
If you have any questions about this privacy policy or Messenger data handling, please contact the website owner through the support details listed on the website or business account page.